Small Business Phone Systems Anaheim Ca
Your current phones could be costing you time and money…heres are just some ofthe ways money can slip through your fingers using an older phone system –
There are many ways older phone systems can rob you of time and money:
Do you or your employees work from home or on the road? The newest systems
can integrate in house with off site employees seamlessly. Your customers dont
ever need to know. But it allows your employees to serve your customers no matter
where they are. Older systems simply didnt make this work without appearing
obvious.
The most often heard complaint about older system is that calls get dropped when
they are being placed on hold or transferred. Its the very last thing you want to
have happen to customers or prospects. While people are often forgiving, it sends
the wrong message when it happens. And people will let it happen only so many
times before they get irritated and find another vendor.
When people call, they want to get to the right person in the most direct route.
Newer systems can make that happen faster and more accurately than older
systems. Your customers are happy when they can get to the right person
immediately.
For businesses that take many incoming calls, newer systems can distribute calls
more evenly, or they can route more to certain centers or individuals. And you can
change the routing anytime you like with just a few simple steps.
Systems now are can be set to make it easier to have an individual answer all calls
or to have all calls answered automatically…and everything in between. It is easier
than ever to decide how calls will be answered, and to change those settings when
you need to. It saves you money when you dont need to have someone answer all
calls.
How do you want to use the time that people are on hold? You can have your
callers listen to music, ads for other companies, instructions (Heres where to find
the serial number of your product) or a sales message of your own. You get to
decide how you can best serve those people waiting to talk to you. It no longer has
to be wasted.
Making automated systems MUCH more personal – take care of clients
You can now set individual outgoing messages that change automatically based
entirely on your calendar (Hi, Im in a meeting until 11:00 and return all calls
starting at 11:15.).
5 Things Every Small Business Owner Should Know About Buying Or
Upgrading Phone Systems In 2011
Dont want to miss an important call? Have your call routed to wherever you are
at the moment…another extension or even an off-site cell phone (Dave, when
you call me back, if you get my recording, just press the number 6 and it will ring
me wherever I am right then.). It saves you time listening to voicemails and
playing phone tag, and lets your customers know that they are important to you.
The bottom line is that now you can be as personal, reachable, and efficient as you
choose, and you can change those options anytime you like. Older systems just cant
do all those things. Newer systems allow you to save time and money in ways older
systems never could.
Written by David, a communication expert who has helped hundreds of companies find the small business phone systems that best fit their needs.
